VAS Scale Error


We have a participant who is having trouble with the VAS scale. When she tries to move the scale to 0, the app says that she has skipped a question. Is there a solution for this?

Hi @uofldailymoodstudy

I suspect the problem is that if the default value of the VAS is set to 0, and the participant also wants to choose 0, she should move the slider a bit away from 0, and then move it back to 0. This way, the slider records the response. If they don’t move the slider at all, the app assumes they don’t want to answer the question.

If you believe this is not the issue and the person is moving the slider and still cannot record the response, please give me the Study ID, the Survey ID, the question ID, and the ID of the participant, and we will investigate this further.

Thank you