participant #14123 in study 835 reports troubles with the Ethica app since she installed it on her new mobile phone, Huawei P30 Lite. She does not receive survey prompts. Also the questions do not appear as they should. That is, we use visual analogue scales with images visualizing what each category on the slider means. These images do not appear. I’ve tried re-editing the questions in the surveyeditor but that doesn’t work either.
The battery optimization setting is already set to “Allow: May drain your battery more quickly”, but the problems persist. What else can we do to make surveys prompt and images appear with the slider questions?