No data export, status idle

Support
1

Hi,

Since Friday it is not possible to export data from our study. The status is stuck at idle.
Can you fix this?

Thank you in advance.

Best,
Lotte

2

Hey @lgosens

Thanks for reporting this. We are working on fixing the issue soon.

Thanks,
Mohammad

3

Hi @lgosens

I believe you already have received an email, but I also wanted to let you know that the issue with the Data Exports are resolved and the data can be downloaded now from your Researcher Dashboard.

Thanks,
Mohammad