Hi Ethica Team,
Is it possible to trigger the release of a survey, based off time the previous survey was triggered. For example, if Survey X is randomly triggered between 08:00 and 11:00 e.g., 10:44 - can you trigger Survey Y to be released Survey X time + 5 hours e.g., 15:44?
Thanks
Harriet
Hey @harrietrosegalvin
Unfortunately not. Of course, you can set the first survey to be prompted say between 8 to 9, and then the second survey to be prompted between 2 pm to 3 pm, and this guarantees the surveys prompt time are minimum of 5 hours apart, but they won’t be exactly 5 hours apart, unless the triggering logic for both surveys specify an exact prompt time (e.g. at 8 am and 1 pm), and not a random time within a range.
Hope it helps,
Mohammad
Thank you for your response - what we are trying to achieve is 3 random time points daily - but we feel we need to give our participants more time to respond.
Currently we have three time windows for the surveys to be randomly triggered with a 1 hour expiration for each survey (i.e., 1 hour to respond):
08:00 - 12:00
13:00 - 17:00
18:00 - 23:00
And I right in thinking that if I set the expiration time to 5hrs e.g., allowing 5 hours to respond - that the first trigger with a 5 hours window to respond will block the second one being triggered - if unanswered? Or is it possible to allow the overlap.
Thanks
Harriet
You are right, with the schedule above, you cannot set the expiry time to 5 hours. Otherwise many of your survey sessions will be Blocked
. And it would not make sense either.
Maybe you can reduce the time window in which the survey is supposed to be prompted from 4 hours to 2 hours, then increase the expiry time by 1 or 2 hours. This will make enough gap between the three sessions each day.