Some surveys not send out automatically

Hello, I have been collecting data via Ethica for the past couple of months. We make use of 3 activities (all survey data), the main one being the daily questionnaire administered 5 times a day. There are two additional questionnaires (a morning survey and an evening survey administered once a day). However, I can’t seem to get Ethica to send these last two surveys automatically every day, while it works for the daily questions. Do you have any tips on how to solve this issue?
Thank you in advane.

(study code: 2242)

Hi @c.armour,

Sorry for the late reply, I’m looking into this and will get back to you shortly.

Thanks,
Faham

I’m experiencing a similar problem. Our activities are set to trigger at 9AM, 7PM and 9PM, and as far as I can tell all the settings are correct. However, our participants are not receiving any notifications and thus cannot complete the questionnaire. Have you already found a solution for this?
Our study ID is 1806.

Best,
Brechtje

Hi @c.armour

For survey 14642 Evening well-being question, trigger logic TL ID 0, you’ve set the criteria as _hours_since_reg_time == 12, which means only at a particular hour, the 12th hour since registration this TL is going to activate. So nevertheless what are the rest of TL settings this TL won’t trigger at any other time due to the set criteria.

For survey 14641 Morning sleep diary, you’ve set the first trigger to absolute time of 2022-03-20 09:00:00 and set it to repeat daily for 7 times after, which means all 8 sessions will be back in 2022 March 20th to 27th therefore participant’s won’t receive any survey during May or June. You may need to use Relative instead of Absolute. So the TL calculates scheduled times based on participant’s registration time/date.

I hope the above helps, please let us know if had any further questions.

Thanks,
Faham

Hi @l.s.demooij,

Could you please send an activity ID and a participant ID facing this issue?

Thanks,
Faham

Thank your for your help, Faham.

The activity IDs are 15584, 15582 and 15516. Participant ID is 55529.

Best,
Brechtje

Dear Faham,

Thank you so much.

Best Wishes,
Elyan

Hi @l.s.demooij,

For the above activities, you’ve not assigned any notification templates to these activities and therefore no notification is triggered for these activities. Please read more about notification templates here: https://learn.ethicadata.com/documentation/study-setup/notification-templates/, and add notification templates to these activities as shown in the following photo:

Thanks,
Faham

Thank you very much for you help!

Best,
Brechtje