Thank you for you answer and for reviewing each of the participants.
Unfortunately, the issue causing Participant History Report not to display properly on my Researcher Dashboard remains – I still don’t see any information about iOS participants.
Moreover, even if participants followed the 3 steps the app did not work properly for many participants (3 out of 5).
There is one participant 13,211 who I couldn’t reach so she did not grant the app the permission to use GPS - so the missing data can be expected.
And there is one participant (13,209) where the app worked properly after granting the permission. However, when I downloaded the data on Friday afternoon there were only records until Thursday afternoon (even though he clicked on “synchronize” Friday morning to make sure all the data would be uploaded). Would it be possible to get access to the database directly? I assume that these delays only happen for downloading the data.
With the remaining 3 participants the following issues occurred:
Data collection stopped on Thursday, I send an Update device, the participant clicked on the update and since then the app tells him that he is not participating in any study. If he re-enters the study ID he gets the message that he is already participating in this study and can’t register. How can this issue be resolved? (see one of my previous messages)
Gave the app the permission for GPS on Tuesday afternoon but the recording only started Wednesday morning. Also there is a gap between 2019-06-26 20:22:08 and 2019-06-27 11:47:20. No data was recorded in this period of time even though the participant used his phone during that time. Not only did he report that but I also see that he completed two online questionnaires (not via Ethica) with his phone during that period.
He granted the app all the permissions. However, he was notified several times that the app has stopped working and that he should open the app. He did that (and even completed two surveys again) but the app did not start collecting data until the next day. There are records for 20 minutes and then the app stopped again and started collecting data on Saturday afternoon until Saturday evening.
For two Android participants everything is working perfectly but due to my experiences with the iOS users I asked two more Android users to participate (participant 13,330 and 13,332). They both have Huawei-phones and for both of them the app is not working. They reported that there was an extra notification when opening the app for the first time but after granting the app permission to track usage the notification was gone. Participant 13,332 reported that she got the notification that the app has stopped working and re-opened the app but without success. I looked at your documentation regarding Android phones but wasn’t able to find something to fix this problem.