My question is, how can we manually set the participation period in such a way that even when the registration occurs beforehand the participant only starts receiving surveys during participation period?
I tried to do this (study 676) but I had some discrepancies: I manually set the participation period (2019-07-21 until 2019-08-16). Normally the survey should begin the day after the participation period, which was expected as 2019-07-22. For some reason, the system started triggering the surveys the day after registration (registration: 2019-07-17). Do you have any explanation for this discrepancy or have any tips for how I can set participation periods that start later than the registration date?
One other thing I am trying to figure out is why the survey 3518 was prompted at 07:59:40 (see below for Kibana) when I set the trigger time between 09:00-11:00. On the other hand, under “survey sessions” I see a different time issued for this participant, which is at 09:59.
Can you help me make sense of which of these trigger times was correct for user ID 13607 on 2019-07-21?
July 21st 2019, 18:01:13.607 Survey ID 3518 scheduled at 2019-07-21 07:59:39 UTC and prompted at 2019-07-21 07:59:40 UTC was marked as 3.