New responses after data deletion are not visible

Support
1

Hi,

Yesterday the data of my trial version study 1744 was deleted after 30 days. In the e-mail sent before it said that participants would stay enrolled in the study and that they could continue to upload data. Now, this is working on the participants’ devices, i.e. they still receive and are able to complete surveys. However, I can neither see the participants nor their responses on the survey’s dashboard. Is this how it is supposed to be or should I be able to see newly uploaded data and/or the participants enrolled in the study? Thank you!

2

Hi @ljunctorius

Can you please email my colleagues at support (support@ethicadata.com)? They will have access to your study definition and can check this for you.

Bests,
Mohammad

3

Thank you. I wrote to your colleagues some hours ago. Do you know when I can expect an answer? Unfortunately, the issue is rather urgent.