Last survey not triggering

Support
1

Hi,

I’m noticing an issue with a couple of my surveys not triggering. The surveys are set to be triggered at 3pm, 6pm and 9pm daily for 7 days but on the final day (day 7) participants do not seem to be receiving a notification. Is there an issue with how I have set the triggering logic? The study ID is 3038 and the surveys are 17948, 17949 and 17950.

Many thanks,
Will

2

Hello William,

I hope that you’re doing alright.
I was wondering if you could clarify sth for me first. Is the problem with the Triggering Logic or with the Notifications? Do you mean that the surveys are triggered but the participants don’t get any notifications?

Best,
Aso