Kibana server error

Support
1

Hi!

I can’t view the Kibana dashboard, when I click on the Kibana icon in the Ethica dashboard, I get the error message “Kibana server is not ready yet”.

Are you aware of any issues with Kibana and how to resolve this error?

Best,

Tim

2

Hi @t.verbeij, thanks for reporting, yes we’re aware of this. Kibana will be back online when the upgrade process is finished.

Thanks,
Faham

3

Hi Faham,

Kibana worked well for the previous week. However, when I want to check the app usage I get an Authorization error:

at Fetch._callee3$ (https://ethicadata.com/kibana/bundles/commons.bundle.js:3:3547015)
at l (https://ethicadata.com/kibana/bundles/kbn-ui-shared-deps/kbn-ui-shared-deps.js:288:970406)
at Generator._invoke (https://ethicadata.com/kibana/bundles/kbn-ui-shared-deps/kbn-ui-shared-deps.js:288:970159)
at Generator.forEach.e. [as next] (https://ethicadata.com/kibana/bundles/kbn-ui-shared-deps/kbn-ui-shared-deps.js:288:970763)
at asyncGeneratorStep (https://ethicadata.com/kibana/bundles/commons.bundle.js:3:3540535)
at _next (https://ethicadata.com/kibana/bundles/commons.bundle.js:3:3540846).

Do you know how I can solve this?

Edit: now I get a different error “esaggs” when I select a time frame.

4

Hey @t.verbeij we recently upgraded Kibana, and everything looks working on our end. however you may experience errors due to having a pre-loaded webpage from last week with the old version. I’d suggest going to dashboard and try logout and login again and reload the Kibana page to properly load the new version.

Please let us know if this did not resolve the issue.

Thanks,
Faham

1 Like
5

Hey Faham, thanks for the quick reply! Unfortunately, this did not resolve the issue :frowning: I also tried it in an incognito tab and in a different browser.

Authorization exception
Authorization exception1840×688 32.4 KB

6

@t.verbeij thanks for the screenshot, we managed to reproduce the issue and it should be resolved now, please try again and let us know if had any other problem.

Thanks,
Faham

1 Like
7

Hi,

Since last Wednesday we cannot access Kibana. Are you aware of any issues?

8

Hey @t.verbeij

Do you still have problem with accessing Kibana? We have not had any down time with Kibana lately and I’m wondering if your problem was just a momentary one.

Let me know
Mohammad

9

Hey Mohammad,

It worked fine for the last couple of days but now I get the same issue. I get a log in screen when I want to access Kibana (see picture).

Thanks for your help!

Kibana issue

10

Thanks for reporting this issue @t.verbeij, it should be fixed now, please remove all cookies related to ethicadata.com from your browser and try again. Let us know if headed into any other issue.

Thanks,
Faham