Hi,
The study 744 of Participant #12842 is still going on, however at ‘survey sessions’ I only see the responses until day 16 January. What is the reason that I cannot see the days after 16 January?
Thank you in advance.
Kind regards,
Lotte
Hi Lotte,
Looks like participant stopped using the mobile app on Jan 7th and been using the participant dashboard through a phone chrome browser (more details could be found on kibana->participant_history).
Please inform the participant that the website dashboard is not a replacement for the mobile app and they need to continue participation through the mobile app even though some of their account information is accessible on the website.
Thanks,
Faham