One of our research participants told us that after submitting the survey on the Ethica app she received an error message saying “blocked.” This happened on three occasions last week. Is it possible to recover this data? Because from another thread (here: Blocked (triggered) survey issues - #11 by iivandriel) I read a message from moderator Faham that said: “Any lost response if ever uploaded to our servers could be recovered. Even if the session is marked as expired later on.”
I hope this is the case so I can inform the research participant about this and pay her the amount she is owed (daily reimbursement for filling in surveys). Thank you.
I checked on the website of Ethica, but they are still marked grey (not completed). Will this change eventually? In your post above you talk about that they are marked as “blocked.” What does this mean? Thank you.
I checked the activity configuration and take a look at the dashboard and here’s the thing:
Activity 15654 is set to be shown every day from 17:00 to 20:00, and at that moment on Jan 31, the participant had an active session for the same survey (This means the participant didn’t respond to the survey on Jan 30 and its session remained open until Jan 31 since the activity doesn’t have an expiry time). So, when the participant answered the survey, the answer was set for that active session which was Jan 30 and the session for Jan 31 was marked as “Blocked”.
Thank you for your explanation. So if I understand correctly the participant did not fill in the right survey, but the survey from the day before because it was still open? In other words, there is no data for the survey on January 31st, but only for January 30th?
I hope I understand this correctly because I am trying to wrap my head around this. We pay participants for every completed survey and she told us she was completing them everyday, but apparently something went wrong (i.e., the survey was open for too long).
Yes, there is no data for those three days I mentioned earlier in this thread. You can rely on the dashboard data. Always you can check responses and sessions from the left-side menu.