"Update all devices" not working

Support
1

Just trying to update everyone’s phone so I can be sure they’ve got the updated surveys I published yesterday. I’ve tried several times and I’m getting this error message:

Sorry, something went wrong on our side.
Please try again, and if still doesn’t work, let us know.

Can you help with this?

Also, a related question: if I change a survey and publish it to everyone in the Study, but I don’t use “Update all devices”, how long would it normally take before everyone gets the updated surveys anyway? (Assuming everyone has their phones turned on, is in Wifi range, etc.)

2

Hi @atdutoit

Can you confirm this issue you mentioned here is related to the study #150?

Also, if you do not use the Update all devices option, it usually takes around a week or so for all devices to receive the changes.

Bests,
Mohammad

3

Yes, it was related to Study 150. Thanks.

4

Thanks, @atdutoit, for pointing this out. There was a glitch on our end which is resolved now. Please try again.

5

Thanks Mohammad–I just tried again and got “Update request submitted successfully”. So now my participants will get the last page update we discussed earlier.