Kibana event type 104

Hi!

One of my participants cannot update her studies in her app. Her participant code is: 12300. I looked into Kibana at her activity. I saw the code event type 104, with the reason that there is an unrecognized survey. I do not really understand what this means. My other participants have the same surveys, but they are able to update their study. At this moment participant number 12300 does not receive any triggers.

Kind regard,

Jasmijn

Hi dear Jasmijn,

We noticed that your recent survey, ID# 3927, is created using our new version of the survey editor. This requires your participants to update their apps to the latest version.

Following our prior announcement here, please consider advising your participants to update their apps to the latest version.

Bests
Amin